Policies

We do not collect personal information through the Duality website.

We don't use:

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  Analytics

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  Tracking pixels

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  Advertising trackers

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  Fingerprinting

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  User profiling

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  Third-party tracking scripts

If you contact us directly by email or another communication method, we'll obviously receive the information you choose to send us. We only use that information to communicate with you and provide our services.

We don't use cookies.

The Duality website does not use advertising cookies, analytics cookies, tracking cookies, or other cookies for collecting information about visitors.

You can browse the website without accepting a cookie banner because there are no non-essential cookies being used.

We don't track you.

We don't monitor which pages you visit, build profiles about visitors, or sell browsing information to third parties.

There is no hidden analytics dashboard watching who visits the site.

When you choose to work with Duality, you'll naturally need to provide information necessary for the project.

This can include your name, email address, company information, project requirements, files, and other information you voluntarily provide.

We only use this information to communicate with you, deliver the agreed services, and manage the project.

We don't sell client information or use it for advertising.

Files and information provided to us for a project are treated as confidential.

We don't publicly share client materials unless:

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  You give us permission;

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  The material is already publicly available; or

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  Disclosure is legally required.

We may retain project files where reasonably necessary for backups, maintenance, security, or record-keeping.

If a project requires external services such as payment providers, domain registrars, hosting providers, APIs, or other third-party platforms, those services may process information according to their own privacy policies.

We only use third-party services where they are necessary for the relevant service or project.

We may showcase completed work in the Duality portfolio, website, social media, or other promotional material.

If a project is confidential or you don't want it displayed publicly, tell us and we'll respect that.

Project pricing is agreed before work begins.

External costs such as domains, hosting, paid APIs, software licenses, plugins, fonts, or other third-party services are not included unless explicitly stated.

If a project is cancelled after work has started, payment may be due for work already completed and any approved non-refundable external costs, subject to applicable law and the project agreement.

Requests that fall within the original project scope are handled as part of the agreed work.

Requests that significantly change the original scope may require additional time or payment.

We'll let you know before carrying out substantial additional work.

Once a project has been paid for in full, ownership of custom work created specifically for the Client transfers to the Client, unless otherwise agreed.

Third-party software, open-source libraries, fonts, plugins, APIs, stock assets, and other externally licensed materials remain subject to their respective licenses.

We keep communication direct.

You work directly with the people designing and building your project.

Communication may take place through email, messaging platforms, Discord, video calls, or another channel agreed upon for the project.

If these policies change, the latest version will be published on this page.

For questions about how Duality handles information or projects, contact us.